...........Till date we have implemented many e-governance projects, delivering with the help of internet/website. But these services are not available to the very grass root level, so the use of the services remains in urban area only. The e-Lokshahi system is designed in view of the citizens at the grass root level and the services available to him. The system needs only a local telephone or mobile to avail the service. The project bases on integration of different technologies like telephone, mobile, website & sms. Technically the system is fully automated without human intervention and smoothly functions 364 x 24 x 7. The integrated voice response system (IVRS) is commonly used in corporate sectors/ private sectors, Railway, Airport, BSNL, MTNL, etc where the services & information about the services are provided to the customer. It is mainly used in view of the organization. We feel this is unique in Govt. services especially in a District Collector's Office and is the first of its kind in the country.

............This is designed in view to bring Governance to the doorstep of citizens For these service citizens has to dial (0257)- 2222222 (Seven times 2) to access the service. Except the ordinary telephone call charges there is no other charges laid down for this service. It is an innovative project of District Collector Office, Jalgaon to have a direct conversation between citizens & administration. Using this platform citizens can know primary information or can register their grievance from their home. The concerned officer receives the grievance and records his answer in the system, which reaches the citizen at his home too. Thus this is a complete system for registering grievances as well as accessing solutions/reply of grievances to the citizens. This system is fully automated without human intervention so it is made operational 365 x 24 x 7.

Presently there are 42 types of grievances and 57 types of FAQ's services, which are provided and can be increased. The officers can access the system through telephone, mobile, website & SMS. The system can be access through internet explorer by www.jalgaon.gov.in/elokshahi/ or http://59.90.140.87/elokshahi/ .

Important features of system.

•  The system is operational 365 x 24 x 7.

•  Citizen can access the service from their home for primary information or registration/ solution of grievances.

•  For every types of grievances time schedule is given for the officers to reply. If not replied in time the system escalates the grievance and a generated SMS will be sent to senior level officer. Such four levels of officers are defined for every type of grievance.

•  The system saves immense amount of time and money of the common citizen as he can access the system right from his home.

•  It increases accountability in subordinate officers by improving supervision and automated escalation.